Friday, August 21, 2009

Customer service

I'm nearing the end of a five-hour layover in Bangkok Airport, en route to Osaka, Japan. Living in India, you don't really notice how rarely people in customer service positions (like wait staff and sales people) smile at you. It's not until someone does it that you think "Wow, that was really friendly," before realizing that back home, it's expected, and anyone who doesn't smile is perceived as unfriendly.

1 comment:

grim said...

in china i get yelled at a lot by sales people. they are trying to help me on some level, i'm sure, but generally i just go home with a shattered sense of confidence.